The following criteria must be met to be eligible for a refund:
- Returns must be postmarked within 15 days of the original order date.
- Item(s) must be new, unused and in their original packaging, along with all accessories. Check item restrictions below.
- Item(s) must be accompanied by the packing slip generated from the return process noted above.
- We recommend using a traceable shipping method with delivery confirmation.
- A return label can be requested by emailing custhelp@costumesupercenter.com with your order number. A return label will be emailed to you and if used, $7.99 will be deducted from your refund.
Restocking Fee: Items returned for a refund will incur a 12% restocking fee. There is a $15 restocking fee for undeliverable or refused orders.
Returns Fee: $7.99 will be deducted from the refund of your original order if a return label is requested and used.
Defective Items: If you received an item that is damaged, we'll fix it - fast. Contact Customer Care within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly.
Processing Times: Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 3 weeks. It's a very busy (and our favorite) time of year!
Restrictions:
The following items may not be returned
Super Savers & Clearance Items are not eligible for return - All items with prices ending in .95 are All Sales Final.
The following items qualify for a return ONLY if they are in their unopened, original packaging -- these items must not have been worn, used or altered in any way (basically, if it goes on a furry friend or your face, feet, hair or bottom and you took it out of the package - it's yours to keep):
- Undergarments
- Socks and stockings
- Shoe covers, boot tops, slippers or other similar footwear
- Eyelashes
- Wigs, beards, facial hair or any other artificial hair
- Hair accessories
- Cosmetics
- Artificial teeth
- Prosthetic noses or chins
- Cigarette holders
- Inflatable Items
- Pet costumes
- Contacts
Shoe Returns: All shoes must be unmarked (without scuffs), unworn and in new condition. Try on your shoes indoors in a carpeted area to avoid making them ineligible for a return.
Incorrect Addresses and Return-to-Sender Packages:
If an incorrect shipping address is provided, the delivery of the package may be delayed. An order with Premium or Express shipping may be delayed if only a PO Box is provided.
Orders Not Placed on CostumeSuperCenter.com: All CostumeSuperCenter orders placed through Amazon.com, eBay, Newegg or other third-party marketplace should consult the return policy of the relevant site.
Please keep in mind that refunds are for the cost of the merchandise only and return and/or original shipping charges are not refundable.
